Standard and custom orders
Orders creation time is 1 - 4 weeks. Before purchasing please contact us.
Sizing details
We make shoes and costumes based on your individual body measurements.
Replicas and some other props have standard sizes. Eventhough it may vary or can be changed because we accept custom request.
Rush orders and express delivery.
Yes ! Sometimes we make rush orders. Also, you can always order express shipping (UPS delivery (4-5 days))
Feedback.
We always reply to you during one business day, excluding some holidays and weekends. We do need to rest from time to time, don’t we? :)
Gift wrapping and packaging
The clothes are packed in fabric bags, props and replicas are packed in foam and bubble wrap.
Wholesale availability
We accept wholesale orders of 5 units. For further details, please, contact us.
Money refund
We make full refund in 100% amount if order was canceled in 24 hours from purchase time.
Otherwise, unfortunately, we have to make refund of 87.5% of the order. 12.5% are being used to pay taxes for intermediary banks upon receipt of any payment.
For detailed info, please, read: https://castleemerald.net/pages/returns-refunds
Another
If you do not like goods or you are not approached with this - tell us this please. We always try find the optimal solution. We always try to find the best solution for any situation.