Shipping Policy

Effective Date: July 30, 2026

This Shipping Policy explains how Individual Entrepreneur Mykola Pastushenko (ФОП Пастушенко Микола Вікторович), trading as Castle Emerald ("the Seller"), produces and ships your order. It should be read together with our Terms of Service and Refund Policy.

1. Production Time

Because most products are made to order, production time varies by item and is stated on the individual product listing. Production begins only once your measurements and customization details have been confirmed as described in our Terms of Service, Section 4. For certain items, a Rush Order option may be available for an additional fee, reducing production time through overtime and weekend work; availability and cost are stated on the relevant listing.

2. Shipping Estimates

Shipping time is in addition to production time and depends on your destination and the carrier used. Estimated delivery windows, where available, are provided at checkout or by our team; these are estimates only and are not guaranteed delivery dates.

3. International Shipping, Customs Duties, and Taxes

The Seller ships worldwide. International orders may be subject to customs duties, import taxes, or other fees charged by your country’s customs authority. These charges are determined by your local authorities and are your responsibility; the Seller is not able to predict or cover them on your behalf.

4. Prop Weapons — Cosplay Imitations Only

Any item resembling a weapon (including firearms, blades, or similar props) sold by the Seller is a decorative cosplay imitation, made for costume, performance, photography, and collector use, and is not a functional weapon.

Import rules for weapon-shaped items, including imitations, vary significantly by country and can be strict even where the item is purely decorative — for example, some countries restrict or prohibit the import of realistic-looking replicas regardless of intent. It is your responsibility to check whether an item can lawfully be imported into your country before ordering. The Seller ships these items at your request and at your risk: the Seller is not responsible for delays, customs seizure, destruction, or any resulting loss if a shipment is held, confiscated, or refused entry by customs or border authorities in your country.

5. Incorrect Addresses

Please double-check your shipping address before completing your order. If a parcel cannot be delivered or is returned to us because the address you provided was incorrect or incomplete, see Section 6 below for how the resulting reshipment and any associated costs are handled.

If a parcel is returned to us after failed delivery attempts through no fault of ours (for example, it was not collected from a local depot in time), the Seller will contact you to arrange reshipment; reshipment costs in this case are your responsibility.

6. Lost or Damaged Parcels

Our shipments are insured. If your parcel is lost or arrives damaged in transit, and the issue is not due to an error in the address you provided, the Seller will remake and reship your order at its own cost.

If a parcel is lost, damaged, or fails to arrive due to an incorrect address you provided, the Seller will reship it to the correct address; you are responsible for any additional customs clearance costs this creates and, if a new item must be produced, for the cost of remaking it.

Once a carrier confirms delivery to the address provided, the Seller is not responsible for the parcel’s loss, theft, or damage after that point.

7. Carrier Delays

Delivery estimates depend on our shipping carriers and, for international orders, on customs processing in your country. The Seller is not responsible for delays caused by the carrier or by customs authorities once a parcel has left the workshop, but the Seller will assist you in tracking and following up on a delayed shipment.

8. Force Majeure

The Seller is not liable for shipping delays caused by events beyond its reasonable control, including war, martial law, power or utility outages, natural disasters, pandemics, government restrictions, or carrier network disruptions. As the Seller’s workshop is located in Ukraine, please note that war-related disruptions may occasionally affect dispatch times; the Seller will keep you informed if this affects your order.

9. Combined Shipments

Where an order includes multiple items, the Seller may combine them into a single shipment once all items are ready, unless you request separate shipments. Combining shipments may affect the overall delivery timeline if items have different production times.

10. Delivery Confirmation

The Seller provides tracking information where available so you can follow your shipment’s progress and confirm delivery.

11. Contact Us

If you have questions about shipping, please contact us:

Legal entity: Individual Entrepreneur Mykola Pastushenko (ФОП Пастушенко Микола Вікторович)
Taxpayer ID (ІПН): 3220812159
Address: 49008, Ukraine, Dnipropetrovsk Oblast, Dnipro, Chechelivskyi District, Robocha St., Bldg. 164-A, Apt. 73
Email: manager@castleemerald.org