Emerald Castle (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us when you visit our website, place an order, contact us, or interact with our online store.

This Privacy Policy explains what information we collect, how we use it, how we share it, and what rights you may have regarding your personal data.

1. Who We Are

Emerald Castle operates the website emerald-castle.net and provides custom costumes, accessories, props, and related products through our online store.

For questions about this Privacy Policy or your personal data, you can contact us at: Email: manager@castleemerald.org.

2. Information We Collect

We may collect personal information when you visit our website, place an order, create an account, subscribe to updates, contact us, or interact with our store.

Contact information: name, email address, phone number, billing address, and shipping address.
Order information: products ordered, custom measurements, size details, order notes, delivery information, and communication related to your order.
Payment information: payment details are processed by secure third-party payment providers. We do not store full payment card numbers on our website.
Technical information: IP address, browser type, device type, operating system, pages visited, referring URLs, approximate location, and interactions with our website.
Marketing information: your preferences for receiving emails, updates, promotions, or other communications from us.
Customer communication: messages you send to us by email, contact forms, social media, or other communication channels.

3. Custom Measurements and Order Details

Because some products may be made to order or customized, we may collect measurements, sizing information, reference details, customization requests, and other information needed to produce your item.

We use this information only to process, produce, customize, and deliver your order, provide customer support, and resolve order-related issues.

Please do not send sensitive personal information that is not required for your order.

4. How We Use Your Information

Process and fulfill orders.
Create and customize products according to your request.
Arrange shipping and delivery.
Communicate with you about your order.
Provide customer support.
Manage returns, exchanges, or order issues.
Improve our website, products, and services.
Prevent fraud, abuse, or unauthorized transactions.
Comply with legal, tax, accounting, and regulatory obligations.
Send marketing communications if you have opted in or where permitted by law.
Measure website performance and understand how visitors use our website.

5. Legal Bases for Processing Personal Data

Where applicable data protection laws require a legal basis, we process your personal information based on one or more of the following grounds:

Performance of a contract: to process and deliver your order.
Legitimate interests: to improve our services, secure our website, prevent fraud, and communicate with customers.
Consent: for certain marketing communications, cookies, or optional data collection where consent is required.
Legal obligation: to comply with tax, accounting, consumer protection, or other legal requirements.

6. How We Share Your Information

We may share your personal information with trusted third parties only when necessary to operate our business and provide our services. This may include:

E-commerce platform providers.
Payment processors.
Shipping and delivery companies.
Email and communication service providers.
Analytics and advertising tools.
IT, hosting, security, and website service providers.
Professional advisors, such as accountants or legal consultants.
Authorities or regulators, if required by law.

We do not sell your personal information.

7. Shopify and Third-Party Services

Our store may use Shopify or other e-commerce services to operate the website, manage orders, process payments, and provide customer services. These third-party providers may process your information according to their own privacy policies and security practices.

8. Payments

Payments are processed through secure third-party payment providers. We do not directly store full credit card numbers or complete payment credentials. Payment providers may collect and process payment information in order to authorize, process, and protect transactions.

9. Shipping and Delivery

To deliver your order, we may share necessary information with shipping carriers, postal services, fulfillment partners, or customs authorities. This information may include your name, shipping address, phone number, email address, order contents, and other delivery-related details.

For international orders, your information may be used to complete customs forms, shipping documents, and import/export requirements.

10. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to keep the website functioning properly, remember preferences, analyze traffic, improve user experience, support checkout and cart functionality, measure marketing performance, and show relevant content or advertising where applicable.

For more information, please review our separate Cookie Policy.

11. Analytics and Advertising

We may use analytics tools to understand how visitors use our website and how we can improve the store. We may also use advertising or retargeting tools to show relevant content or measure the effectiveness of campaigns.

12. Email Marketing

If you subscribe to our newsletter or agree to receive marketing communications, we may send you updates, product information, offers, or other content related to our store. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Even if you unsubscribe from marketing emails, we may still send you transactional messages related to your orders.

13. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including to fulfill orders, provide customer support, comply with tax and accounting obligations, resolve disputes, prevent fraud, maintain business records, and meet legal requirements.

When personal information is no longer needed, we will delete, anonymize, or securely store it according to applicable requirements.

14. International Data Transfers

Because we operate online and may use third-party service providers, your information may be processed in countries other than your own. When personal information is transferred internationally, we take reasonable steps to ensure that it is protected according to applicable data protection laws.

15. Your Rights

Depending on your location and applicable laws, you may have the right to request access, correction, deletion, restriction, portability, objection to processing, withdrawal of consent, opt out of marketing communications, and lodge a complaint with a data protection authority.

To exercise your rights, contact us at: manager@castleemerald.org. We may need to verify your identity before responding to certain requests.

16. GDPR Notice for Users in the EEA and the United Kingdom

If you are located in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection laws. We process your personal data only when we have a valid legal basis, such as contract performance, consent, legal obligation, or legitimate interest.

17. California Privacy Notice

If you are a resident of California, you may have rights under applicable California privacy laws, including the right to know what personal information is collected, used, shared, or disclosed, and the right to request deletion or correction of certain personal information.

We do not sell your personal information.

18. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

19. Security

We take reasonable technical, organizational, and administrative measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

20. Links to Other Websites

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or data processing practices. The updated version will be posted on this page with a revised effective date.

22. Contact Us

Emerald Castle; Website: emerald-castle.net; Email: manager@castleemerald.org.

Privacy Policy